Refund policy

Cancellation, Returns & Refund Policy

Last updated: October 30, 2026

Store Name: Oathcord
Operating Company: THG GLOBAL LLC
Business Address: 412 W 7th St, STE 1130, Clovis, NM 88101, USA
Customer Support: suporte@oathcord.com
Website: https://www.oathcord.com/

At Oathcord, we believe that purchasing a bracelet should be a confident and enjoyable experience. We are committed to providing quality accessories, transparent policies, and reliable customer support.

Please review our cancellation, return, and refund policy below.

1. Right of Cancellation — 14 Days

Oathcord provides customers with a 14-day cancellation period following delivery of their order, subject to applicable legal requirements and exceptions.

Customers in the United Kingdom and European Union also benefit from statutory cancellation rights under applicable consumer protection laws.

You may cancel your purchase within 14 days without providing a reason.

The cancellation period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives physical possession of the goods.

If your order contains multiple items delivered separately, the cancellation period begins when the last item is received.

How to Exercise Your Right of Cancellation

To request cancellation, you must notify us of your decision through a clear statement sent to:

Email: suporte@oathcord.com

Company: THG GLOBAL LLC
Address: 412 W 7th St, STE 1130, Clovis, NM 88101, USA

Please include your order number and the email address associated with your purchase to help us identify your order.

You may use the cancellation form provided at the end of this policy, although it is not mandatory.

Your cancellation request must be sent before the applicable cancellation period expires.

2. Effects of Cancellation and Refunds

If you exercise your right of cancellation within the applicable period, we will reimburse the payments received for the cancelled goods, including the cost of standard delivery where applicable.

If you selected a delivery method more expensive than our least expensive standard delivery option, the additional delivery cost will not be refunded.

Refunds will be processed without undue delay and no later than 14 days after we are informed of your cancellation decision, subject to our right to withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless you expressly agree otherwise.

We will not charge a refund processing fee.

The time required for funds to appear in your account may depend on your bank or payment provider.

3. Returning Your Bracelet

After notifying us of your cancellation, you must return the goods without undue delay and no later than 14 days after communicating your decision.

Please do not send returns to our business address without receiving return instructions.

To initiate your return:

  1. Contact suporte@oathcord.com.

  2. Include your order number and return request.

  3. Our support team will provide the appropriate return address and instructions.

  4. Package your bracelet securely to prevent damage during transit.

  5. Ship the product to the designated return address.

The return deadline is met if the goods are shipped before the applicable 14-day return period expires.

Return Shipping Costs

Customers are responsible for the direct cost of returning unwanted products, unless otherwise required by applicable law or agreed by Oathcord.

We recommend using a trackable shipping service, particularly for international returns.

4. Additional 30-Day Oathcord Satisfaction Guarantee

In addition to applicable statutory cancellation rights, Oathcord offers a voluntary 30-Day Satisfaction Guarantee on our bracelets.

We want you to feel confident about your purchase.

If you are not completely satisfied with your Oathcord bracelet, you may request a return within 30 days of receiving your order.

Under this guarantee:

  • You may return your bracelet for a refund of the purchase price.

  • Your return request must be submitted within 30 days of delivery.

  • Contact suporte@oathcord.com to begin the return process.

  • Our team will provide the appropriate return instructions.

  • Customers are responsible for return shipping costs unless otherwise required by law or agreed by Oathcord.

Refunds under this voluntary guarantee will be processed following receipt and review of the returned product.

This additional guarantee does not restrict or replace any statutory cancellation, warranty, or consumer protection rights available to you.

5. Product Condition and Handling

We understand that you may need to inspect or try on your bracelet to evaluate its size, appearance, materials, and fit.

For returns made under applicable statutory cancellation rights, you are only responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics, and functionality.

Please handle your bracelet carefully and return it securely packaged.

Nothing in this policy limits your legal rights regarding faulty, damaged, or incorrectly described products.

6. Damaged, Defective, or Incorrect Items

At Oathcord, we aim to ensure that every order arrives as expected.

If you receive a bracelet that is damaged, defective, or different from the item you ordered, please contact our support team.

Email: suporte@oathcord.com

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product, if available

Our team will review your request and help arrange an appropriate resolution, which may include a replacement or refund.

Where applicable consumer law requires Oathcord to bear the reasonable cost of returning a defective or incorrectly supplied item, we will do so.

Your statutory rights remain fully protected.

7. Order Cancellation Before Shipment

If you wish to cancel an order before it has shipped, please contact us as soon as possible at suporte@oathcord.com.

We will review your request and attempt to cancel the order before dispatch.

If your order has already entered the shipping process and cannot be cancelled before dispatch, you may still exercise your applicable return and cancellation rights after delivery.

8. International Orders

Oathcord serves customers in multiple international markets.

Return shipping costs, carrier services, customs procedures, and delivery times may vary depending on your country.

Customers should contact our support team before sending international returns to receive the appropriate return instructions.

This policy does not exclude or restrict mandatory consumer rights provided under the laws applicable to your purchase.

If local consumer protection laws provide greater rights than those described in this policy, those mandatory legal protections will prevail.

9. Customer Support

For questions about returns, refunds, cancellations, or an existing order, please contact:

Oathcord Customer Support

Email: suporte@oathcord.com
Website: https://www.oathcord.com/

Operating Company: THG GLOBAL LLC
Business Address: 412 W 7th St, STE 1130, Clovis, NM 88101, USA

We are committed to handling customer concerns fairly and professionally.

10. Model Cancellation Form

Complete and send this form only if you wish to withdraw from your purchase contract.

To:

THG GLOBAL LLC
Trading as Oathcord
412 W 7th St, STE 1130
Clovis, NM 88101, USA

Email: suporte@oathcord.com

Cancellation Statement:

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Product(s): __________________________

Order Number: _______________________

Ordered On: _________________________

Received On: ________________________

Customer Name: _____________________

Customer Address: ___________________

Customer Email: _____________________

Signature: __________________________
(Only required if submitted on paper)

Date: ______________________________

Oathcord — THG GLOBAL LLC

Website: https://www.oathcord.com/
Customer Support: suporte@oathcord.com

This policy is intended to provide clear information about our return and cancellation procedures. Nothing in this policy affects rights that cannot legally be excluded or restricted under applicable consumer protection legislation.